Spiideo Play: fans and viewers

Everything you need to know about watching your team's games online

12 articles in this collection
Written by Nate Shiffman and Dirk Brettschneider

Introduction to Spiideo Play for fans and viewers

What is Spiideo Play? Getting started for fans and viewers

Spiideo Play introduction and how our customers use our camera systems to automatically broadcast live sporting events

Written by Dirk Brettschneider
Updated over a week ago

Viewing your games - common questions and information

Can't sign into my account

Error logging in? Follow the steps in this article to get into your account

Written by Nate Shiffman
Updated over a week ago

Stream won't play or is buffering

Below is an overview of the most common reasons you may be experiencing issues when viewing games

Written by Dirk Brettschneider
Updated over a week ago

Coming back to watch more games but showing I don't have access

Once you have purchased a game or package you can always come back and use the credentials from registering to sign in again

Written by Dirk Brettschneider
Updated over a week ago

Creating your account in order to purchase and view games

In order to view your games, you must register your Spiideo account

Written by Dirk Brettschneider
Updated over a week ago

Scheduling and accessing your games - common questions and information

What to do when there is a scheduling issue, game is no longer available, or you cannot find your email receipt

Having trouble finding your games? It could be because of a scheduling error, removed access, or no email receipt

Written by Dirk Brettschneider
Updated over a week ago

Purchasing - common questions and information

Why did my payment not go through?

Declined transactions and failed payments

Written by Dirk Brettschneider
Updated over a week ago

What to do if I purchased the wrong game or package (i.e. tournament or season pass)

Steps to follow if you purchased the wrong game or package

Written by Dirk Brettschneider
Updated over a week ago

Purchased my Game or Game Package (i.e. season pass) but still showing I need to pay

Below are the steps to ensure you are logged in and have access to view your games

Written by Nate Shiffman
Updated over a week ago

Where to find my Order ID?

This article explains getting the receipt email that confirms you have successfully purchased your Game or Game Package (i.e. season pass)

Written by Dirk Brettschneider
Updated over a week ago

How do I request a refund?

This articles provides the basic information on what you can do to request a refund of the purchase you have made

Written by Dirk Brettschneider
Updated over a week ago

FAQs

FAQ for Spiideo Play fans and viewers

These are most frequent asked questions related to issues that might come up while watching a game live

Written by Dirk Brettschneider
Updated over a week ago