There are a few common reasons why there could be an issue when viewing your games.
Unstable internet at the venue where the camera systems are installed.
Your internet speeds may be too slow.
Your device may not be compatible
Unstable Internet Connection at the Venue Where the Camera Systems are Installed
If you are experiencing buffering/spinning wheel it is likely due to slow network speeds at the venue where the camera systems are permanently installed. The school, club, organization or company broadcasting the game/s are responsible for ensuring there is a stable network connection to the Spiideo camera systems at every venue.
Even though you are having trouble watching the game live your game/s will NOT be lost. The game/s will be viewable once the video fully uploads to our servers. We understand this is not ideal as you wanted to watch the live event; but you can also re-watch the recording once it's fully uploaded as many times as you'd like.
We try our best to make sure our customers install the cameras where there is stable internet speeds we can not guarantee thatIf you are very disappointed that you could not watch the live stream, then you can contact support to request a refund.
Your Internet Connection may be too Slow
To stream Spiideo Play games without interruptions, you will need have a good internet connection of at least 8mbps download speed on the device that you are watching the broadcast on.
Once the game is completed you need 5mbps download speeds in order to watch the game back without any interruptions.
You can test your internet speeds here: https://www.speedtest.net/
If your device network speed is slow you can decrease the image quality of the broadcast.
To decrease the image quality locate and click the cogwheel icon in the bottom right and choose a lower quality.
Your Device may not be Compatible
Watching on your computer
For the web player we recommend a use computer with these characteristics:
CPU: Core i5 8th generation RAM: 16 GB Graphics system: GeForce GTX 965M (or better) or Radeon Pro 555X (or better) |
Watching on mobile devices
You can watch any game on your mobile device and should not experience any issues.
Watching on a SmartTV
You can watch on a SmartTV via screen mirroring or a direct HDMI connection from the computer to the TV. Viewing the game on the browser of the SmartTV it will not work.
Browser not compatible
Older devices may have compatibility issues with Spiideo. If you see this message, please try to watch one a newer device and/or try a different browser.
If you still require assistance please contact support by sending an email to playsupport@spiideo.com.