Below are the most frequently asked questions from Spiideo Play viewers

Our broadcast partners utilize Spiideo Play and fixed camera systems to automatically broadcast games to their parents and fans. The organization broadcasting is responsible for the following:

If your question concerns one of these points, please reach out to the broadcaster via the website you received the link to purchase for your Spiideo game.

Have you already purchased a single game or season/venue pass (i.e. a collection of games) and are trying to watch?

Are you trying to find new games that you have not yet purchased?

Web browsers to watch your game:

NOTE: It is important to keep the browser up-to-date in order to get the best experience
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Browser not compatible: Older devices may have compatibility issues with Spiideo. If you see this message, please try to watch one a newer device and/or try a different browser. You cannot share via Chromecast with a Spiideo Play broadcast. If you wish to watch on a SmartTV, then please read the FAQ on SmartTV's.

If you are still experiencing issues viewing on a browser after trying a new device, please feel free to message us via the chat widget.

Our customers are responsible for scheduling their live broadcasts (start and stop times) and often schedule their events days, even weeks in advance.

Unfortunately there can be changes to the schedule or delayed starts due to many things. If you would like to report this issue directly to the organization streaming the event, you can often find their support email on the Game Page of your game (see below).

If not visible here, you can contact them via the same website you received the link to purchase your Spiideo game.

When a stream is buffering/freezing, the first step to troubleshoot is to run a speedtest on the device you are using to view the game. You can check your internet speeds here: https://www.speedtest.net/
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If your speed is low or unstable, please lower the player quality via the cog in to bottom right of the screen.
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If problems persist, it is typically an indication of slow internet speeds to the cameras at the venue broadcasting the game. If the issue is due to slow network speeds at the venue, your game will not be lost. Once the game is uploaded to our servers, you can rewatch the entire broadcast.

We are working on improving the Spiideo experience so that you can view on a SmartTV browser.

Currently the only ways to watch on a SmartTV is via the following methods:

Note: By pressing 'Play' the game will resume on 1 device only

If you see the following screen below for longer than 60 seconds, it is likely due to two main reasons:

Most of the time, it is not an issue with your internet speeds unless you have speeds below 1-2mbps.

To rule this out, you can check your internet speeds here: https://www.speedtest.net/

NOTE: if the issue is due to slow network speeds at the venue, your game will not be lost. Once the game is uploaded to our servers, you can still watch.

If you have watched games on Spiideo before, then it is likely an issue with the internet at the venue where the cameras are installed. Our cameras require a good internet connection throughout the broadcast, so if there is a loss of power or unstable connection, it can cause issues for the viewers.

If you check back in on the livestream after 1-2 hours and it is still unavailable, please send a message to our support team via the chat widget and will help you.

When you purchase a game in Spiideo Play, you have to first create and register your Spiideo account.

If you already have a Spiideo account, then you will need to sign in to your existing Spiideo account to complete your purchase or get access to your previous purchase.

There are 3 ways to create your Spiideo account or sign in, if your account is already created:

IMPORTANT: You must sign back in the exact same way you created your account. For example, if you signed up by selecting "Continue with Google" then you must select that same button.

To find which way to Sign in, you can check the receipt sent to your email.

NOTE: If you did NOT receive an automated email with the Order ID, try logging in via Apple ID. Sometimes emails connected to your Apple ID are older and not often checked. See below for what to how to sign in via Apple.

If you purchased a Game Package and it is still showing you need to pay, it could be due to the following reasons:

For #1

Check to make sure you are signed into the correct Spiideo account you made your original purchase with.

There are 3 ways to Sign in to your Spiideo account:

IMPORTANT: You must sign back in the exact same way you created your account. For example, if you signed up by selecting "Continue with Google" then you must select that same button.

To find which way to Sign in, you can check the receipt sent to your email!

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​For #2

If you have questions about this, then you can contact the organization responsible for streaming the event. Their support information should be listed on Game Package help widget (see below).

If not visible here, you can contact them via the same website you received the link to purchase your Spiideo game.

If there are scheduling errors (i.e. wrong team name or wrong team's playing), then it is always best to email the organization streaming the event to prevent this from happening more in the future. You can find their support email via the Help widget (see below).
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If not visible here, you can contact them via the same website you received the link to purchase your Spiideo game.

If you purchased a single game and this happened, you can message us via the Chat Widget and we will issue a refund

If you purchased a Game Package, unfortunately we cannot issue partial refunds. If you would like a full refund for your Game Package, then we can look into this for you; however refunding the entire package will revoke all future and past access to your games.
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If not visible here, you can contact them via the same website you received the link to purchase your Spiideo game.

Spiideo does not employ any subscription style payments to our viewer products. All purchases (single game, package or Pay Per Download) are a one time payment and are not recurring

These three products are as followed:
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​Package -

A game package is a collection of games purchased as one. The broadcaster has added a select amount of livestreamed games for you to purchase as a group and be able to watch all.
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These games are viewable live and on demand for up to 30 days after being played.

Game -

Purchasing a single game gives you access to watch this livestream live and on demand for up to 30 days after being played.

Download -

Purchasing the download of a game gives access to download the entire broadcast to your local device to keep. The download is available a few minutes after the broadcast has finished.
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This does not give access to watch the game live.

Our customers are responsible for streaming and promoting their broadcasts to their viewers and fanbase. If you ever have questions around scheduling, you can contact the sports organization streaming the event directly here.
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If not visible here, you can contact them via the same website you received the link to purchase your Spiideo game.

When viewing on your web browser:

When viewing on your mobile device:

If this does not work, please message us via the Chat widget so we can look into this for you.

Our broadcasters are responsible for streaming their live events and also deciding whether commentary will be used on a livestream.

If you would like more games to have commentary, you can reach out to the organization streaming the event. Their support information should be listed on Game Package help widget (see below).
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If not visible here, you can contact them via the same website you received the link to purchase your Spiideo game.