In case you have purchased a game or an entire package that doesn't contain what you thought it would we can refund the original purchase and walk you through the steps for purchasing the correct game or package.
If you accidentally purchased a wrong game or package
Send your Order ID to playsupport@spiideo.com. Your Order ID can be found on the email receipt sent after you made the purchase.
Explain why the purchase is incorrect - for example, "It appears the teams on the scheduled game are not the correct teams" or "The rink in this broadcast is not the one that it was supposed to be"
Our team will issue the refund within 1-3 business days. We can not provide a credit or free access to another game and a new purchase must be made. If you find the correct game please purchase this instead and we will issue a refund on the original purchase.
The school, club, organization or company streaming the event should also be notified immediately if there are scheduling errors. Please remember to CC them on the email to playsupport@spiideo.com so they are also aware of the mistake on their end.
If you still require assistance please contact support by sending an email to playsupport@spiideo.com.