The router lights on the Portable SmartCam provide valuable insights into its connectivity status. When troubleshooting connectivity issues, these lights can help identify potential causes. This guide explains the meaning of each router light and provides solutions to common issues.
Portable SmartCam mk II & Portable SmartCam 3 (v1) Router Lights
Below is an overview of the router lights for the Portable SmartCam Mk II.
The Portable SmartCam Mk II router has five lights that indicate:
Power and connectivity status
WiFi status (on/off)
Not in use
4G SIM connection status
4G SIM signal strength
Example Case: The router is on and connected. A 4G connection is present, but the router prioritizes WiFi. The priority order is Ethernet > WiFi > 4G.
The 'Power' Router Lights
This light indicates whether the router has power and if it has established a network connection.
If the power light is off:
Ensure that the case is turned on.
Check that the battery is charged. If the battery percentage is not visible, press the '☀︎' icon. If it remains invisible, contact support.
If the power light is green:
The router is on, connected, and ready to use.
If the power light is amber:
The router is either starting up or offline. Wait 3-4 minutes for the boot process to complete and if the power light stays amber the router is likely offline.
The 'WiFi' Router Lights
This light shows the status of the router's WiFi connection.
If the WiFi light is off and the router has finished booting and the WiFi icon is still off, contact support.
If the WiFi light is green and:
The power light is also green, WiFi is on and connected.
The power light is amber, the WiFi connection is not yet established.
The '4G SIM' Lights
This light indicates the modem’s status.
If the light is off:
The modem is not connected.
If the light is solid green:
The SIM card has established a stable network connection.
If the light is flashing green:
The modem is connecting.
If the light is flashing amber:
The modem is on and searching for a SIM or network. If this occurs:
Test the SIM in a mobile phone to ensure it is activated.
Confirm you are using a 2FF size SIM card.
Secure the SIM slot cover with both screws.
The number of lit bars represents signal strength. Confirm that you have 4 connectivity bars.
Ensure the SIM data limit has not been reached.
Check for possible APN configuration issues, more information can be found here.
If the light is blinking red:
The modem is restarting.
The 'Signal Strength' Lights
These indicate the strength of the 4G SIM connection.
If no bars are lit:
No 4G connection is available.
If bars are lit:
The number of lit bars represents signal strength. Confirm that you have 4 connectivity bars.
Portable SmartCam MkII Lights
The lights on the camera indicate the recording status.
These lights refer to the following:
Green (flashing): Not ready
Green (solid): Ready to record
Red (solid): Recording
Portable SmartCam 3 (v2) Router Lights
The router lights above tell us more about the status of:
The power
Router connectivity status
4G SIM connection status
4G signal strength
The 'Power' Router Lights
Indicates whether the router is powered on.
If your router is not receiving power:
Ensure that the battery is charged. Look at the battery level indicator located on the top right of the box interior.
If the battery percentage is not visible press the '☀︎' icon. If you can still not see a battery percentage please contact support.
If the above conditions are met and and the power router light is still not lighting up, please contact support.
The 'Network' Router Lights
Indicates whether the router is connected to a network.
If the network router light is off:
Please refer to the below articles depending on your connection type:
If you have tried all of the steps in the troubleshooting guides and still need help, please contact support.
The '4G' Router Lights
The 4G router light indicates the current status of the 4G connection.
If the 4G light is off:
The modem has not been detected. If the router has fully booted but the light remains off, contact support.
If the 4G light is solid green:
The SIM card is recognized and connected.
If the 4G light is flashing green:
The SIM is recognized and connecting.
If the 4G light is solid amber:
There is a connection error—SIM is recognized but not providing a network connection. Read this article for troubleshooting steps.
If the 4G light is flashing amber:
The router is restarting.
If the 4G light is solid red:
The SIM provider has denied the connection request. Check for:
A damaged SIM card.
A reached data limit.
A deactivated SIM card.
Incorrect APN settings (refer to this guide).
If the 4G light is flashing red:
No SIM is detected, or the SIM card door is not secured. Check that:
The SIM card is properly inserted (you should hear a ‘click’ when mounted correctly).
The SIM card door is securely screwed in.
The '4G Signal Strength' Lights
These lights indicate the SIM card connection strength.
Different strengths have the above colors.
Portable SmartCam 3 Lights
The lights on the camera indicate the recording status.
This light refers to the following:
Red (flashing): Ready to record
Red (solid): Recording
White: Not ready