Most frequently asked questions

Will my Portable SmartCam work for every user of my organisation?

Why does the Portable SmartCam not come online?

Who to contact when you need help?


Will my Portable SmartCam work for every user of my organisation?

First of all, recording access needs to be given on an individual level. This can be done by the admin on the web app.

Follow those tips to be sure all is set correctly:

  • Even if you not yet have set up the camera at the pitch, you can verify you have recording access.

  • This is done by selecting "New recording" in the iOS app and then press the "Select scene" option.

  • All your available recording options are visible (fixed and mobile cameras), and there the Portable Smartcam also should be visible.

If it is not visible contact your account administrator. You can also always contact Spiideo support if you have questions or experience issues.


Why does the Portable SmartCam not come online?

Based on the connection to the internet you are using, there are different things to check in order to get it online.

Connected via SIM Card (4G cellular network)

When using a SIM Card from any sort of network operator, the Access Point Name (APN) can require an individual setup. This is called a custom APN and can be set within the iOS app.

Tip: You will find the correct custom APN by searching for it on the internet. Search for phone operator name + country you are in + apn

Now: Go to Portable SmartCam Setup in the iOS app and:

  • Untick Auto APN

  • Insert the custom APN


Using an ethernet / LAN cable

Network with Login

If a login page exists when connecting to a network (For instance, a hotel network), you will be unable to use the network with the Portable SmartCam.


Firewalls

Please "allow" the camera to communicate with our server by setting the correct firewall and network settings:

Firewall settings:

All connections are outbound (to the internet) and the below protocols and ports needs to be enabled in the firewall.

  • https (video upload)

  • NTP (time synchronisation)

  • TCP ports 7752- 7760, 17891 (camera management)

Tip: A network administrator will be able to change firewall settings


Who to contact when you need help?

Send an email to support@spiideo.com

Go back to the overview page here

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