If you are connecting via a 4G SIM and are having trouble connecting the Portable SmartCam to the internet or Spiideo cloud, please try the following points in order to troubleshoot:
Test the SIM in a mobile, make sure it is activated before using in the Portable Smartcam router
Enter any pin on the SIM card via the 'Internet Settings' > SIM slot in the Portable SmartCam Setup menu
Make sure you are using the correct size SIM card. Our router requires a 2FF size SIM card
Make sure the cover for the SIM slot has been secured correctly with both screws tightened
Check the connection lights on the router. Ideal 4G connection is 4 bars, 2 bars and below will cause a problematic connection
Confirm the SIM data limit has not been reached and that there is data still available
APN Issue: 'CPPM failed: carrier reject'
If you are unable to receive a 4G signal and connect to the internet, you may receive this error:
You need to configure your APN settings. This should be automatic most of the time but could need adjusting in situations where you:
Use the Portable SmartCam in different country to the SIM card origin
Use a new SIM card for the first time
To find your SIM APN, you can search on your data providers website.
Enter your APN:
Press 'Internet Settings' in the 'Portable SmartCam Setup' menu
Choose the SIM slot for your SIM
Here you can:
Toggle off automatic APN (default)
Enter your custom APN from your data provider
Once entered, the router will restart and reconfigure.
Still encountering connection issues? Please reach out to support!