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Troubleshooting Mobile Hotspot Connection Issues

Common issues when connecting via mobile hotspot

Updated over a week ago

If you are connecting via a mobile hotspot and are having trouble connecting the Portable SmartCam to the internet or Spiideo cloud, please try the following points in order to troubleshoot:

  • Make sure you have two devices. One must be the hotspot device, the second is the device you open the Spiideo App on. The second device must be an iOS device

  • If you are using a hotspot dongle, please ensure it is giving off a 2.4ghz WiFi band. Our router can only connect to a 2.4ghz WiFi band

  • Make sure your devices hotspot password has been entered correctly

  • Confirm the hotspot device has mobile connection

  • Check your data limit and confirm adequate data is still available

  • If you have an iPhone 12 or newer, please check that 'Maximise Compatibility' is turned on via Settings - Personal Hotspot - Maximise Compatibility

Still encountering connection issues? Please reach out to support!

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