If you are connecting via ethernet and are having trouble connecting the Portable SmartCam to the internet or Spiideo cloud, please try the following points in order to troubleshoot:
Confirm the ethernet connection works by testing with another device
Make sure the cable is secured to both the network port on thebox and your router
Check the integrity of the ethernet cables
Check the integrity of the network port on the box
Make sure your firewall is configured to meet the requirements. All connections from the camera are outbound (to the internet) and the protocols and ports below need to be enabled in the firewall:
https (video upload)
NTP (time synchronization: time.google.com)
TCP ports 7752- 7760, 17891 (camera management)
Allow outbound UDP traffic on port 45079
Run a speedtest to confirm there is enough bandwidth available? The Portable SmartCam needs at least 15mbps for a stable connection
Still having issues connecting? Please reach out to support!