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Troubleshooting Ethernet Connection Issues

Common issues when connecting via Ethernet

Updated over a week ago

If you are connecting via ethernet and are having trouble connecting the Portable SmartCam to the internet or Spiideo cloud, please try the following points in order to troubleshoot:

  • Confirm the ethernet connection works by testing with another device

  • Make sure the cable is secured to both the network port on thebox and your router

  • Check the integrity of the ethernet cables

  • Check the integrity of the network port on the box

  • Make sure you have opened your firewall with these parameters

  • Run a speedtest to confirm there is enough bandwidth available? The Portable SmartCam needs at least 15mbps for a stable connection

Still having issues connecting? Please reach out to support!

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