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Camera Does not Connect

Possible causes and solutions for the Portable SmartCam camera not connecting

Updated over a week ago

If your camera is unable to connect, you may see the following screen in the Portable SmartCam Setup menu:

If this is occurring for you, please try the following:

  • Restart the camera

  • Check that your ethernet cable is firmly secured from the camera port on the side of the carry case to the port on the side of the Portable SmartCam

  • Check that both ports are free of any and all debris

  • Check the integrity of the ethernet cable. You can try connecting with another cable to rule out any damage (any Cat6 cable will work)

  • Perform a fresh install of the Spiideo iOS app by uninstalling and reinstalling. After this, try connecting the camera again

Does the problem persist after trying the above steps? Please reach out to support and we'd be glad to help!

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