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Router will not Power on

Possible causes for no power being received by the router

Updated over a week ago

If you turn on the power switch in your Portable SmartCam box and no lights on the router light up, there are a number of steps you can try in order to solve.

Initial Troubleshooting Steps

  1. Ensure that the battery is fully charged

    • We recommend charging for at least 5 hours to achieve a full charge

    • From a full charge, you can record for approximately 4 hours

  2. Ensure that the SIM card door is screwed close

    • There is a sensor under the door, if it does not notice the door close the router will not receive power

    • Please ensure your SIM card is inserted correctly so that the door can close comfortably. See here on how to insert your SIM

    • Screws should comfortably screw in and the door sit flush with the rest of the router, as shown:

Further Troubleshooting

If your router still does not receive any power, internal cables may have come loose or broken.

At this stage, you should contact Spiideo Support via our chat for further help. Please have the following:

  • Your Portable SmartCam on hand

  • Fully charged

  • A phone to send pictures of the camera

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