Camera system notifications are a great way to get notified of any connection issues immediately to ensure your arenas are online and ready for upcoming broadcasts.
In this article, we will cover the different types of email notifications and when they are triggered. Notifications are typically sent to two groups of people:
Internal: Members of your Spiideo Play account
External: Non-members (Example: IT responsible for venue)
Account Level Notifications
An email is sent if any arena within the account encounters a connection issue (cameras losing network/power).
All administrators of the account will have this feature enabled. See steps below for how to enable and disable notifications.
Step 1: Go to your notifications settings in the CloudControl tab and click 'Add notification recipient'
Step 2: Add a notification recipient
Step 3: Enable via toggle for that email to start receiving notifications
Arena Level Notifications
An email is sent if the specific Arena has a connection issue
Step 1: Navigate to the CloudControl tab and click on the intended Arena
Step 2: Click on settings and scroll down
Step 3: Click 'Add notification recipient'
Step 4: Enable notifications via toggle for each user
What Triggers a Notification?
Today we send email notifications for two occasions:
When a Arena has gone offline/online
When an offline Arena has a scheduled recording coming up soon
Arena Online/Offline
We send out an email when a arena has gone offline, or has come online again
To avoid dozens of emails, the arena must be in the changed state (Online -> Offline, Offline -> Online) for 1 hour before you are notified
Scheduled Recording
We send email notifications about upcoming broadcasts on offline Arenas
These notifications are sent at specific intervals before a broadcast starts, which are
24 hours prior to start
12 hours prior to start
6 hours prior to start
3 hours prior to start
1 hours prior to start
30 minutes prior to start
10 minutes prior to start
If you disable your alerts, you and others will not be notified if cameras go offline before important games. Unfortunately, Spiideo cannot recover footage if cameras were offline
Any further questions? Please contact Spiideo support!