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Camera System Notifications in Play
Camera System Notifications in Play

Get notified right away when your camera systems encounter any sort of connectivity issue

Updated over a week ago

Camera system notifications are a great way to get notified of any connection issues immediately to ensure your arenas are online and ready for upcoming broadcasts.

In this article, we will cover the different types of email notifications and when they are triggered. Notifications are typically sent to two groups of people:

  • Internal: Members of your Spiideo Play account

  • External: Non-members (Example: IT responsible for venue)


Account Level Notifications

An email is sent if any arena within the account encounters a connection issue (cameras losing network/power). All administrators of the account will have this feature enabled. See steps below for how to enable and disable notifications.

You can also add external recipients such as a groundskeeper.


Enabling or Disabling Notifications on an Account Level

To enable or disable the notifications on an account level:

  1. Go to your notifications settings in the CloudControl tab

  2. Locate the 'Enabled' column on the right hand side and toggle on or off notifications for each member.


Adding Notification Recipients

Adding notification recipients is a great asset that can be used when you want a certain person to receive notifications without adding them as a member on the account.

To add a notification recipient:

  1. Under the 'CloudControl' tab click on 'Notification Settings'

  2. Click on 'Add notification recipient

  3. Fill in the email adress of who you wish to add as a recipient

  4. Click 'Save'


Arena Level Notifications

An alternative to notifications on an account level is notifications on an arena level. By default these notifications are disabled.

To enable or disable arena level notifications:

  1. Under the 'CloudControl' tab click on the arena you want to adjust the user notifications on.

  2. Click on 'Settings' and scroll down

  3. Click to toggle on or off the notifications.


You can also add external notification recipients on an arena level.

To add notification recipients on an arena level:

  1. Under the 'CloudControl' tab click on the arena you want to adjust the user notifications on.

  2. Click on 'Settings' and scroll down

  3. Click to toggle on or off the notifications.


What Triggers a Notification?

Today we send email notifications for two occasions:

  1. When a Arena has gone offline/online

  2. When an offline Arena has a scheduled recording coming up soon

Arena Online/Offline

  1. We send out an email when a arena has gone offline, or has come online again

  2. To avoid dozens of emails, the arena must be in the changed state (Online -> Offline, Offline -> Online) for 1 hour before you are notified


Scheduled Recording

  1. We send email notifications about upcoming broadcasts on offline Arenas

  2. These notifications are sent at specific intervals before a broadcast starts, which are

    • 24 hours prior to start

    • 12 hours prior to start

    • 6 hours prior to start

    • 3 hours prior to start

    • 1 hours prior to start

    • 30 minutes prior to start

    • 10 minutes prior to start

If you disable your alerts, you and others will not be notified if cameras go offline before important games. Unfortunately, Spiideo cannot recover footage if cameras were offline


Any further questions? Please contact Spiideo support!

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