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Camera System Notifications in Play
Camera System Notifications in Play

Get notified right away when your camera systems encounter any sort of connectivity issue

Updated over a week ago

Camera system notifications are a great way to get notified of any connection issues immediately to ensure your arenas are online and ready for upcoming broadcasts.

In this article, we will cover the different types of email notifications and when they are triggered. Notifications are typically sent to two groups of people:

  • Internal: Members of your Spiideo Play account

  • External: Non-members (Example: IT responsible for venue)

Account Level Notifications

An email is sent if any arena within the account encounters a connection issue (cameras losing network/power).

All administrators of the account will have this feature enabled. See steps below for how to enable and disable notifications.

Step 1: Go to your notifications settings in the CloudControl tab and click 'Add notification recipient'

Step 2: Add a notification recipient

Step 3: Enable via toggle for that email to start receiving notifications

Arena Level Notifications

An email is sent if the specific Arena has a connection issue

Step 1: Navigate to the CloudControl tab and click on the intended Arena

Step 2: Click on settings and scroll down

Step 3: Click 'Add notification recipient'

Step 4: Enable notifications via toggle for each user

What Triggers a Notification?

Today we send email notifications for two occasions:

  1. When a Arena has gone offline/online

  2. When an offline Arena has a scheduled recording coming up soon

Arena Online/Offline

  1. We send out an email when a arena has gone offline, or has come online again

  2. To avoid dozens of emails, the arena must be in the changed state (Online -> Offline, Offline -> Online) for 1 hour before you are notified

Scheduled Recording

  1. We send email notifications about upcoming broadcasts on offline Arenas

  2. These notifications are sent at specific intervals before a broadcast starts, which are

    • 24 hours prior to start

    • 12 hours prior to start

    • 6 hours prior to start

    • 3 hours prior to start

    • 1 hours prior to start

    • 30 minutes prior to start

    • 10 minutes prior to start

If you disable your alerts, you and others will not be notified if cameras go offline before important games. Unfortunately, Spiideo cannot recover footage if cameras were offline

Any further questions? Please contact Spiideo support!

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