Camera system notifications are a great way to get notified of any issues immediately to ensure your arenas are always online and ready for upcoming broadcasts.

In this article, we will cover the different types of notifications and when they are triggered.

Contents

  1. Account Level Notifications

  2. Scene Level Notifications

  3. What triggers a notification?

1. Account Level Notifications

Internal or external people are notified if any scene (i.e. venue) within the account encounters some sort of issue (cameras losing network/power).

Note: All administrators of the account will have this feature enabled. See steps below for how to enable and disable notifications.

Step 1: Go to your notifications settings in the Scenes tab and click 'Add notification recipient'

Step 2: Add a notification recipient

There are two types of recipients:

  1. Internal

  2. External

Internal recipients are users that are already in your account - i.e. system administrators, etc.

An external user could be a local installer that needs to receive notifications when camera systems or specific camera systems go offline, but are not users in your account.

💡 TIP: Add your companies' support email so you receive these alerts directly into your ticketing system.

Step 3: Enable via toggle for that email to start receiving notifications

2. Scene level notifications

This type of notifications enables:

  • Emails added to scene level notifications to be notified if that specific arena encounters any form of issue.

  • A common example would be a local installer or local IT person that you want to notify immediately when there are camera system issues at that specific venue.

Step 1: Navigate to the Scenes tab and then the intended scene

Step 2: Click on the notifications settings for scene and 'Add notification recipient'

Step 3: Enable notifications via toggle for added user

3. What Triggers a Notification?

Today we send notifications for two occasions:

  1. When a scene has gone offline/online

  2. When an offline scene has a scheduled recording coming up soon

Scene Online/Offline

  1. We send out a notification to our customers when a scene has gone offline, or has come online again

  2. To avoid dozens of notifications, the Scene must be in the changed state (Online -> Offline, Offline -> Online) for 1 hour before the customer is notified

Scheduled Recording

  1. We notify customers about upcoming recordings on Offline scenes

  2. These notifications are sent at specific intervals before the recording start, which are

    • 24 hours before recording

    • 12 hours before recording

    • 6 hours before recording

    • 3 hours before recording

    • 1 hours before recording

    • 30 minutes before recording

    • 10 minutes before recording

⚠️WARNING: If you disable your alerts, you and others will not be notified if cameras go offline before important games.

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