Camera system notifications are a great way to get notified of any connection issues immediately to ensure your arenas are always online and ready for upcoming broadcasts.
In this article, we will cover the different types of notifications and when they are triggered. Notifications are typically sent to two groups of people:
Internal: Members of your Spiideo Perform account
External: Non-members (Example: IT responsible for venue)
1. Account Level Notifications
Internal or external people are notified if any scene (i.e. venue) within the account encounters some sort of issue (cameras losing network/power).
All administrators of the account will have this feature enabled. See steps below for how to enable and disable notifications.
Step 1: Go to your notifications settings in the Scenes tab and click 'Add notification recipient'
Step 2: Add a notification recipient
Step 3: Enable via toggle for that email to start receiving notifications
2. Scene level notifications
This type of notification will send alerts only for that scene
Step 1: Navigate to the Scenes tab and then the intended scene
Step 2: Click on the notifications settings for scene and 'Add notification recipient'
Step 3: Enable notifications via toggle for added user
3. What Triggers a Notification?
Today we send notifications for two occasions:
When a scene has gone offline/online
When an offline scene has a scheduled recording coming up soon
Scene Online/Offline
We send out a notification to our customers when a scene has gone offline, or has come online again
To avoid dozens of notifications, the Scene must be in the changed state (Online -> Offline, Offline -> Online) for 1 hour before the customer is notified
Scheduled Recording
We notify customers about upcoming recordings on Offline scenes
These notifications are sent at specific intervals before the recording start, which are
24 hours before recording
12 hours before recording
6 hours before recording
3 hours before recording
1 hours before recording
30 minutes before recording
10 minutes before recording
If you disable your alerts, you and others will not be notified if cameras go offline before important games. Unfortunately, Spiideo cannot recover footage if cameras were offline
Any further questions? Please contact Spiideo support!