A predefined download contains the entire recording from start to finish and uses the All Players AutoFollow. Downloading your recordings locally is possible across all four Spiideo Perform tiers. We have two main download types, one of them is the predefined download.
A predefined download is a standalone mp4 (H264) file of the full recording in which the action is captured by Spiideo's Autofollow technology. Predefined downloads use:
The AutoFollow All Players view
The Virtual Panorama camera(s)
These settings cannot be altered.
💡 Please note: Predefined downloads need to be created within 30 days of the recording date. Once created, they are available for 90 days before being permanently removed.
Create a Predefined Download
A predefined download can be created by both Admins and Users.
To create a predefined download:
Head to the 'Recordings' tab.
Click the recording you want to download.
Click 'Downloads'.
Click '+ New download'.
Click 'Create predefined download' and the download will start processing.
The download will process and be available after approximately 30 minutes. Once fully processed, simply click on the link to start downloading the file locally.
Troubleshooting Download Issues
The 'Create' button is Grayed out
If you followed the workflow below to create a predefined download, you were actually attempting to create a custom download. Since predefined downloads are only available for recordings from the past 30 days, trying to download anything older will automatically redirect you to the custom download option.
If you hover your mouse over the 'Create' button, you’ll see a message prompting you to upgrade your Spiideo subscription to enable this feature.
Download Percentage isn't Moving
If the processing of your download has been stuck on a certain number for more than an hour, please reach out to support.
