Pre-Game Scene Check
Verify that the Spiideo Cameras are Online
To verify that the cameras are online:
Log in to Replay PRO.
Click 'Scenes' in the left-hand side menu.
Click on the Scene and scroll down.
If the camera is online, you are all set.
If the camera is offline, you'll need to troubleshoot in order to find the root cause. Most often, the camera goes offline due to a loss of power or network. Please try the suggested troubleshooting steps for an offline camera and ensure that the power requirements for your camera model are met.
Speed Test Your Spiideo Cameras
Once you've confirmed that the cameras are online, run a speed test to ensure that your cameras have adequate upload speed.
We recommend that your cameras be on a dedicated network connection to minimize the interference from phones, laptops, or other traffic on the venue network.
To speed test your cameras:
On the same page as you checked if the cameras were online, click 'Scene Speed Test'.
Click 'Start'. Your test results will show the average speed for your entire scene (all cameras) as well as a status of 'Good', 'Sub-optimal', or 'Bad'.
Click 'Done'.
Verify the Image Quality
Use the 'Test Recording' tool to confirm that your Spiideo scene is properly configured and has the desired image quality. Before you run your test recording, please ensure that you have recording access on the scene.
To start the test recording:
Click 'Scenes' in the left side menu.
Click the scene you want to check.
Click 'Test Recording'.
Click 'Start'. It may take up to 45-60 seconds for the feed to load.
There are a handful of tools to use during your scene check:
Use your device's mouse or touchpad to pan, tilt, and zoom.
Click 'Show calibrated area' to see the scene's active area. The active area defines the field of play and ensures that players as well as activities are accurately tracked.
Click on the camera icon in the bottom right corner to switch between your scenes' different angles.*
* Only applicable to scenes with multiple angles.
During the test recording, you can also:
Click '⛶' to view the footage in full screen.
Click '1x' to change the playback speed.
Click the button with the backward arrow and '5' to rewind 5 seconds.
Click '◀I' to rewind frame by frame.
Click '►' to play. Click 'II' to pause.
Click 'I►' to advance frame by frame.
Click the button with the forward arrow and '5' to forward 5 seconds.
Hover over the speaker icon and drag the slider to adjust the volume.
To stop the test recording, click 'Close'.
Test the Connection to your External Source
If you are using an external source, we always recommend testing that the feed is being received by Spiideo. Before you start the test, please ensure that:
The external source is powered on.
The external source is connected to an encoder.
There is an ongoing recording/stream on the external source.
To test the connection:
On the scene page, hover your mouse over the source and click the '⋮' icon.
Click 'Test Connection'.
Click 'Start' and wait for the external feed to appear. If the feed doesn't load within a few minutes, please ensure that your setup meets the listed requirements.
Under the player from the external source, you will find information about the feed that you are receiving.
The different sections tell you more about:
Video Codec: Shows the compression format of the video stream (e.g. H.264, HEVC).
Resolution: The frame size of the video, like
1920x1080.FPS: Frames per second, like
30or60.Audio Codec: Compression format for audio (e.g. AAC, MP3).
Audio Channels: Number of audio channels (e.g.
1for mono,2for stereo).Sample rate (Hz): How often audio samples are taken per second (e.g.
44100 Hzor48000 Hz).Packets Received: This is the count of data packets received over the stream.
Est. bandwidth: This shows the approximate incoming stream bitrate, based on packet flow.
Verify the Time Offset
Verifying the time offset can come in handy if your external source/s are not in sync with the Spiideo cameras; the adjustments are counted in milliseconds.
Learn more about adjusting the time offset here.