Pre-Gameday Checklist
Equipment Check
Ensuring that your hardware and software meets our requirements lays the foundation for a smooth and reliable game-day operation. Confirming this in advance helps prevent connection issues, capture interruptions, and unnecessary stress on game-day. Click here to learn about the requirements.
Hardware & Software: Make sure all cameras, computers, and devices are powered on and running the latest firmware or software versions.
Network Check: Confirm that your network speed is stable and sufficient for live streaming or uploading video, especially for cloud-based operations.
Completing these checks helps prevent technical issues and ensures reliable recording throughout the game.
Game-day Checklist
Below, you’ll find the recommended steps to complete on game-day to ensure smooth recording and operations.
Step 1: Scene Check
Verify that the Spiideo Cameras are Online
To verify that the cameras are online:
Login to Replay PRO
Click 'Scenes' in the left-hand side menu.
Click on the Scene and scroll down.
If the camera is online, you are all set.
If the camera is offline, you'll need to troubleshoot in order to find the root cause. Most often, camera go offline due to a loss of power or network. Please try the suggested troubleshooting steps for an offline camera and ensure that the power requirements for your camera model are met.
Camera Upload Speed Test
Once you've confirmed that the cameras are online, run a speed test to ensure that your cameras have adequate upload speed.
💡 Ensure that your cameras are on a dedicated network connection to minimize the interference from phones, laptops, or other traffic on the venue network.
To speed test your cameras:
On the scene page, click 'Scene Speed Test'.
Click 'Start'.
Click 'Done'.
Verify your External Camera Setup
You can use a maximum of four external cameras in addition to the Spiideo cameras on your scene. If you are using external cameras in your Replay PRO setup there are a few requirements that need to be met:
Confirm that the encoder requirements are met.
Confirm that you have added the external camera/s to the Spiideo scene.
Confirm that the external camera upload connection is sufficient for 1080p at ~60fps. You can run a Speed Test at the Encoder/Camera Location with a
tool like Speedtest.net. Ensure it's run on the same network/subnet as the encoder used for the external camera/s.
Step 2: Setup your Replay PRO Workstation
Equipment check
⚠️ Please note: Anything used outside of Spiideo requirements is at your own risk and is not recommended.
Making sure that our hardware requirements and recommendations are met is ideally done prior to game-day but it's always good to double-check. Click here to read about the requirements and recommendations.
Connect your device to your network using an ethernet cable to ensure a stable internet connection. Validate that the network speeds are at least:
Download bandwidth per device: 25 Mbit/s
Upload bandwidth per device: 10 Mbit/s
Connect your device to a power source to ensure that your device does not run out of battery.
If you are using an external monitor, mouse or keyboard, ensure that these are charged and connected to your device.
Step 3: Pre-Game Test Recording
To ensure all features are working as intended, we recommend running a test recording about three hours before kick-off, puck drop, tip-off, or any other game start. A short test recording of around 10-15 minutes should be enough.
💡 We recommend doing this around three hours prior to game time.
Begin by starting a recording. If you need a refresher on how to do that, click here.
Once you've started your recording we recommend that you test out the different Replay PRO features.
Try creating and reviewing a Replay.
Check you event log list and ensure that all tags are there.
Try using the video player controls by scrubbing back and forth, pausing, playing, switching to live view mode, adjusting the replay speed etc.
Try viewing more than one camera angle at once.
Try switching between different camera angles.
💡 We recommend performing testing these actions twice: once at a slower pace and once quickly, to properly stress-test your device.
We also recommend that you ensure that you run a quick image and scene quality check. This includes:
Verifying that all camera names are corresponding to the correct angle.
Verifying that the streaming quality looks good to go and that there are no signs of frame-drops.
Step 4: Schedule the Recording
Once you've confirmed that everything is working as expected, you can go ahead and schedule the actual game recording. We recommend scheduling the recording to start 30 minutes before official game time.
If you are scheduling a recording to your own Replay account click on the 'Recordings' tab, click 'Calendar' and follow the scheduling workflow as explained here.
If you are scheduling a recording to a League Exchange click on the 'Leagues' tab, click 'Calendar' and follow the scheduling workflow as explained here.
In-Game Operations
Pre-Game Monitoring
As mentioned previously, we recommend scheduling the recording to start 30 minutes prior to the official game start. Once the recording starts you can let it process for a few minutes before running a few last checks:
Run a visual inspection of the camera image quality.
Confirm that the video feed is being received.
Confirm that the angles are in sync.
In-Game Monitoring
Once the game begins it is time to get down to business and start using the Replay PRO features for any moment that needs to be reviewed. Instructions on using these features can be found here.
During the recording we recommend that you regularly keep an eye on the camera image, camera and network status to ensure a smooth recording.
Post-Game Procedure
Once the game that you are recording has come to an end you can either let the recording end automatically on the scheduled end time or stop it by clicking 'Stop Recording'. Once you've stopped the recording you can play it back and verify that all of the footage has been uploaded to the Spiideo Replay PRO platform.
To stop a recording manually click 'Stop recording' followed by 'Stop recording'.
Communication with Spiideo Support
For general Spiideo support use the live chat function available in the bottom right corner when logged into Spiideo Replay PRO.
Troubleshooting
No Camera Feed
A loss of camera feed is usually caused by one of the below reasons.
Offline Camera/s:
If your cameras are offline please click here and follow the suggested steps.
Power issue on site:
Confirm that the switch is supplying power to the camera.
Verify that the cables between switch and cameras are not broken or unplugged.
Verify that your cameras are receiving a sufficient amount of power. More information on that can be found here.
Network instability:
Ensure that your device is connected to the network via an ethernet cable.
Run a network test via https://www.speedtest.net/ and confirm that your device has sufficient upload as well as download speeds. Download bandwidth per device should be at least 25 Mbit/s.
Dropped Frames
Dropped frames are usually caused by one of the below reasons.
Network congestion:
Reduce the traffic on the network. Ideally, the cameras should be on a dedicated network.
Run a speed test on the scene to ensure that the speeds are at least 15 Mbps per camera.
Low bandwidth:
Ensure that the bandwidth being provided to the cameras from the network is fast enough.
Browser issue:
Refresh your browser.
Ensure that you are using the latest version of Chrome.
Playback Issues on your Device
Playback issues on your device are usually caused by one of the below reasons.
Browser issue:
Refresh your browser.
Ensure that you are using the latest version of Chrome.
Insufficient download speeds:
Ensure that your device is connected to the network via an ethernet cable.
Run a network test via https://www.speedtest.net/ and confirm that your device has sufficient upload as well as download speeds.