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Live View/Recording is Pink

What to do if you notice a pink shade across part or all of your live/finished recording

Updated over a week ago

The Portable SmartCam contains a physical filter to help protect the camera lenses. This filter can sometimes suddenly deploy if:

  • The camera is exposed to harsh, direct sunlight

  • The camera falls or takes a hard hit

The deploy of this filter will look something like this in your recording:

Below are steps to take if you see this.

Issue on live view or before recording:

If you notice the filter has deployed before you begin recording, you should:

  • Cycle the power by turning the power switch off and on again

  • Retry the calibration step once connected, the filter should be removed


Issue during recording:

If you notice the filter has deployed during your recording, you should:

  • Stop the recording

  • Cycle the power by turning the power switch off and on again

  • Reconnect the camera and start a new recording

Unfortunately, we cannot remove the filter from the already recorded footage.


Issue after recording is complete:

If you notice that the filter has deployed after your recording is complete:

  • Cycle the power by turning the power switch off and on again

  • The filter should now be removed for future recordings

Unfortunately, we cannot remove the filter from the already recorded footage.


Is your issue not resolved? Please contact support and we would be glad to help!

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