Whatever question/problem you might have, your best first option is browsing the rest of our Help Center. If you can't find what you're looking for here, then you should reach out to Support!
Some common topics that customers reach out about are:
Scene recalibration request
Blurry cameras
Scene sound and color manipulation
Login/Signup issues
Questions about using our tools
If you don't see your topic above, feel free to reach out anyway! Here's how:
Contents
1. Contact in Spiideo Perform
On any page in Spiideo Perform, you will see a little question mark in the bottom right corner of your screen. Click here to open the help menu and then 'Contact support':
Once you've opened this menu, you can 'Send us a message' via the highlighted button below:
You will then be put in contact with a special bot created by us. Don't worry! This bot is designed to help us gather the important information about your question/problem so that we may help you as efficiently as possible.
You'll be speaking to a person very shortly!
2. Contact in Spiideo Play
On any page in Spiideo Perform, you will see a little question mark in the bottom right corner of your screen. Click here to open the help menu and then 'Contact support':
Once you've opened this menu, you can 'Send us a message' via the highlighted button below:
You will then be put in contact with a special bot created by us. Don't worry! This bot is designed to help us gather the important information about your question/problem so that we may help you as efficiently as possible.
You'll be speaking to a person very shortly!
3. Contact via iOS App
On most pages in the Spiideo iOS App, you should see a 'hamburger' style menu in the top left of the screen. Click here and then the 'Contact support' button to open the chat menu:
Once you've opened the 'Contact support' menu. You can initiate a chat by selecting one of the options presented:
You will then be put in contact with a special bot created by us. Don't worry! This bot is designed to help us gather the important information about your question/problem so that we may help you as efficiently as possible.
You'll be speaking to a person very shortly!
Support is available most hours of the day to help with all your Spiideo needs! We look forward to hearing from you