No Camera Feed
Spiideo Camera
A loss of camera feed is usually caused by one of the following reasons.
Offline Camera/s:
If your cameras are offline, please click here and follow the suggested steps.
Power issue on site:
Confirm that the switch is supplying power to the camera.
Verify that the cables between the switch and the cameras are not broken or unplugged.
Verify that your cameras are receiving a sufficient amount of power. More information on that can be found here.
Network instability:
Ensure that your device is connected to the network via an Ethernet cable.
Run a network test via https://www.speedtest.net/ and confirm that your device has sufficient upload as well as download speeds. Download speed per device should be at least 10Mbit/s per angle that you are broadcasting.
External Source
Requirements have not been met:
Ensure that the requirements listed at the top of this manual are met.
Recording hasn't been manually started on the external source:
Start a recording on the external source.
The incorrect encoder is connected to the external source:
Visit your encoder software and ensure that the details match the details provided in Spiideo Replay PRO.
Dropped Frames
Dropped frames are usually caused by one of the following reasons.
Network congestion:
Reduce the traffic on the network. Ideally, the cameras should be on a dedicated network.
Run a speed test on the scene to ensure that the speeds are at least 15 Mbps per camera.
Low bandwidth:
Ensure that the bandwidth being provided to the cameras from the network is fast enough.
Browser issue:
Refresh your browser.
Ensure that you are using the latest version of Chrome.
Playback Issues
On one device
Playback issues on your device only are usually caused by one of the following reasons.
Browser issue:
Refresh your browser.
Ensure that you are using the latest version of Chrome.
Insufficient download speeds:
Ensure that your device is connected to the network via an Ethernet cable.
Run a network test via https://www.speedtest.net/ and confirm that your device has sufficient upload as well as download speeds.
On all devices
Please reach out to Spiideo support.