Managing your Spiideo footage is a great way to ensure that you never run out of storage, as well as not losing any valuable footage.
If you have deleted a recording, broadcast, or presentation that you wish to restore, please contact the Spiideo Support team for assistance.
⚠️ Please note: If your account has set up a custom lifecycle, the below information may not apply to your account.
Spiideo Perform
Recordings
There are two ways to store a recording in Spiideo Perform: full or trimmed. Unless you actively choose to store a recording as trimmed, it will by default be stored as full.
Full Recordings
A full recording captures the entire session from start to finish.
If you delete a full recording, it can be restored for 7 days.
The recording is deleted permanently after 7 days.
Trimmed Recordings
A trimmed recording means that only the footage that has been tagged is stored on your account.
You can set the recording back to full for 10 days.
Footage that is not tagged will be deleted 10 days after the recording has been set as trimmed.
If you delete a trimmed recording, it can be restored for 7 days.
The recording is deleted permanently after 7 days.
Presentations
A presentation consists of clips from one or more recording/s that are available on your account.
As long as the recording/s that you've sourced the footage from are available, clips will remain in the presentation.
If you delete a recording, the footage sourced from it will be removed from the presentation.
Downloads
There are two different ways to download your recording: a predefined download or a custom download.
Predefined Downloads
The predefined download settings are preset and can't be altered.
You can create a predefined download within 30 days of recording.
A predefined download is available on your account for 90 days.
After 90 days, it is deleted permanently.
Custom Downloads
The custom download settings can be altered to meet your requirements.
You can create a custom download as long as the recording you want to download is available.
A custom download is available on your account for 7 days.
After 7 days, it is deleted permanently.
Presentation Downloads
You can download a presentation as long as the clips in the presentation are available.
A presentation download is available on your account for 7 days.
After 7 days, it is deleted permanently.
Spiideo Play
Broadcasts
Different types of broadcasts have different lifecycles depending on their output.
A broadcast on the Spiideo OTT is available on your account for 90 days.
A broadcast via RTMP or SRT is available on your account for 7 days.
A Low Latency broadcast is available on your account for 7 days.
A broadcast can be restored for 7 days after being deleted.
Highlight Reels
A highlight reel can be created and downloaded as long as the broadcast that you've sourced the footage from is still available.
Replay PRO
Recordings
There are two ways to store a recording in Spiideo Replay PRO: full or trimmed. Unless you actively choose to store a recording as trimmed, it will by default be stored as full.
Full Recordings
A full recording captures the entire session from start to finish and is saved to your account.
If you delete a full recording, it can be restored for 7 days.
The recording is deleted permanently after 7 days.
Trimmed Recordings
A trimmed recording means that only the footage that has been tagged is stored on your account.
You can set the recording back to full for 10 days.
Footage that is not tagged will be deleted 10 days after the recording has been set as trimmed.
If you delete a trimmed recording, it can be restored for 7 days.
The recording is deleted permanently after 7 days.