What are Heaters?
Heaters in your cameras can help to reduce the effect of water and snow on your camera lens. They can be used to remove fog, frost, small amounts of water, snow as well as condensation from the camera. Heaters are especially useful for outdoor installations where temperature and humidity can fluctuate significantly.
Heaters can be used both proactively and reactively. For example, if you know bad weather is on the way, you can turn on the heater in advance to prevent issues like snow sticking to the camera. Alternatively, if the lens has already become obstructed by snow or moisture, you can enable the heater reactively to help clear it and restore visibility.
💡 Please note that the heaters are not designed to remove significant amounts of water or snow.
Rain, snow, or condensation can often interfere with the clarity of your recordings. Keep reading to learn how to use your heaters to maintain the clearest image possible, no matter the weather.
Start your Heaters
While water on the lens doesn't damage the camera, it can be visually distracting and something that you'd probably want removing from the image. Not all cameras are equipped with heaters but they are available on the following models:
S-line Wide and S-line Point
X-line Wide and X-line Point
D-line
Portable SmartCam Mk II
In all models except the Portable SmartCam Mk II, the heaters are disabled by default and require manual activation.
In Spiideo Play
To start the heaters in Spiideo Play:
Locate and click 'CloudControl' in the left side menu.
Click on the scene you want to start heaters on.
Scroll down and click the '⋮' icon located on the far right.
Click 'Start camera heater'. The heaters will be enabled for 60 minutes.
Click 'Close' and repeat the process on the other cameras if required.
The heaters will stop automatically after 60 minutes but you can stop them manually.
To stop the heaters in Spiideo Play:
Click the same '⋮' as when starting the heaters.
Click 'Stop camera heater'.
Click 'Close'.
In Spiideo Perform
To start the heaters in Spiideo Perform:
Locate and click 'Scenes' in the left side menu.
Click on the scene you want to start heaters on.
Scroll down and click the '⋮' icon located on the far right.
Click 'Start camera heater'. The heaters will be enabled for 60 minutes.
Click 'Close' and repeat the process on the other cameras if required.
The heaters will stop automatically after 60 minutes but you can stop them manually.
To stop the heaters in Spiideo Perform:
Click the same '⋮' as when starting the heaters.
Click 'Stop camera heater'.
Click 'Close'.
In Spiideo Replay PRO
To start the heaters in Spiideo Replay PRO:
Locate and click 'Scenes' in the left side menu.
Click on the scene you want to start heaters on.
Scroll down and click the '⋮' icon located on the far right.
Click 'Start camera heater'. The heaters will be enabled for 60 minutes.
Click 'Close' and repeat the process on the other cameras if required.
The heaters will stop automatically after 60 minutes but you can stop them manually.
To stop the heaters in Spiideo Replay PRO:
Click the same '⋮' as when starting the heaters.
Click 'Stop camera heater'.
Click 'Close'.