Before troubleshooting, please make sure you have read our guide on How to use the Portable SmartCam first.

What type of connection?

  1. Wi-Fi or hotspot

  2. 4G SIM Card

  3. Ethernet cable

1. Wi-Fi or hotspot

Please check the following things, if you still need support, please send us a message via the support widget (bottom right) via app.spiideo.net.

Checklist

Additional help

Latest Spiideo iOS app version is downloaded

Visit the App Store to check if you are using the latest version.

Phone Wi-Fi is on

Make sure your phone is not on Airplane mode

Location services turned for the Spiideo app

On your iPhone, go to Settings > the Spiideo app > Location services > Always while using

💁 Note: Use two devices to get the best experience when using the hotspot connection.

  • One that is sharing its internet connection via hotspot

  • Second device to start the recording and control it with the Spiideo App

During several test runs, we have noticed that the same phone that is providing the internet connection via hotspot, cannot be used to start the recording. This is something we are working on and will fix in the future.


2. 4G SIM Card

Checklist

Additional help

Latest Spiideo iOS app version is downloaded

Visit the App Store to check if you are using the latest version.

Phone Wi-Fi is on

Make sure your phone is not on Airplane mode

Location services turned for the Spiideo app

On your iPhone, go to Settings > the Spiideo app > Location services > Always while using

3. Ethernet cable

Power up the PSC as usual and connect the cable to the camera box. If the camera does not come online, please make sure the firewall settings allow communication to the Spiideo server.

💁 Tip: In case a recording has not been fully uploaded via Wifi hotspot or SIM card, you can bring it to the office and use the Ethernet connection to finish the upload. Maybe in parallel when recharging the battery.


Who to contact when you need help?

Send an email to support@spiideo.com

Go back to the overview page here

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