Welcome to Spiideo 🎉
Spiideo’s automated sports video recording solutions are successfully used in the everyday work in clubs, leagues and federations all around the world – in a wide variety of sports and levels. Spiideo is the complete solution for sports video recording, analysis and streaming.
After completing your order we will kick it off with the following steps:
The installation process (prepare and install the camera system)
The onboarding process (sign up and get trained)
The installation process
Our installation team will prepare your order and contact you via email with all the information about the installation you need to know.
Shipping & installing the cameras
After the cameras have been prepared the dedicated Installation Manager will ship them and contact you by sharing all the relevant details about your shipment. You will also receive further information about what you need to do in order to prepare and finalise the installation at your facility.
What you will receive:
Shipment details (carrier and tracking)
Installer link & installation manual
What-to-do next guidelines
What you need to do:
Reply with a possible date or week for the installation to book your Installation Manager
Throughout the entire installation process, and your Installation Manager will be available in order to answer any questions you send to email@example.com.
Want to read more about the installation?
Plan a Dry Run before the actual installation and inform us at least 48 hours in advance about when you want to install the cameras.
The onboarding process
Parallel to the installation, our customer success team will contact you in order to get you trained to use the Spiideo software.
Spiideo Platform Training & user account creation
While your cameras are being built, we are ready to activate your Spiideo accounts for Perform and Play already. This way you and your organization can start learning and using Spiideo. In case you have ordered a Portable SmartCam, you will be invited to get trained for this in a separate session.
What will happen next:
Your Customer Success Manager will invite you to the Spiideo Platform Training
This will happen parallel to the installation process
What you need to do:
Sign up here to create your user account for Spiideo Perform and Play
Let your Customer Success Manager know which email you signed up with
Note: We can give access as soon as these steps have been completed.
Contact your Customer Success Manager by sending an email with comments, feedback, questions or problems that came up to firstname.lastname@example.org.
Want to know more?
Bring any additional personnel that you identify to the Spiideo Platform Training. The training will be a walk-through for you and your team to get introduced to the key features of the Spiideo platform.
Back to start page: https://support.spiideo.com/en/