CloudControl provides a real-time, holistic overview of all of your Spiideo camera systems. You can think of this as the mission control for sports broadcasters👩‍🚀

Whether you are managing 1-2 camera systems or 1000+ camera systems, this feature allows you to easily monitor your entire fleet of cameras to ensure they are always ready for broadcasting!

There are 3 main views within CloudControl:

  1. Main view

  2. Maintenance

  3. Attention

  4. Notifications settings

1. Main View

Live status of all of your camera systems.

From here, you can search on any camera system (top right) and view the live status or health of your camera systems from the different statuses.

  • Connection: if one of more cameras is offline at the arena

  • Connections lost: the total # of connections lost within the last 30 days. This is a good indication of how "healthy" the network is at the venue. For example, if the camera has gone on/offline many times, then you look to improve that network stability at that specific venue.

  • Live: when there is a live broadcast, you will see a red dot indicating there is an on-going broadcast

You can also see the maintenance icon next to the venues that are under maintenance or have an on-going installation.

When to use this view:

  • To identify any camera systems that need network stability improvements - i.e. connections lost or one of more of the camera are offline

  • When you would like to see which arenas are broadcasting live

2. Maintenance

The maintenance view allows you to see arenas that are disabled for broadcasting due to on-going installation work or maintenance.

When to use this view:

  • When you want to see a list of all arenas with on-going installations

3. Attention

One or more camera systems associated with an arena is offline and needs attention before the next broadcast.

If you arenas are listed in this view, then it will require immediate attention to get the cameras back online.

If cameras are OFFLINE when the broadcast starts:

  • The game will not be recorded.

  • Viewers will not be watch any of the game and all footage is unsalvagable.

  • It is best to notify your viewers via social channels or email that the venue is experiencing network issues and the game will not be live streamed.

If cameras are ONLINE during the start of the broadcast, then lose connection during the game:

  • Viewers will experience buffering/freezing of the video once the cameras lose connection.

  • It is important to get the cameras back online as quickly as possible.

  • Once the cameras come back online, viewers should be able to watch the rest of the game without interruptions.

If cameras are ONLINE during the start of the broadcast, then lose connection and do not come back online until after the game:

  • Viewers will not be able to watch any of the broadcast past the point where the cameras lost connection.

  • When the cameras come back online, the rest of the video will upload and still be viewable after the game is over.

When to use this view:

  • If you arenas are listed in this view, then it will require immediate attention to get the cameras back online

  • You can also see when the cameras went offline. In the above example, you can see all the cameras went offline at the same time which could indicate they all lost power at the same time.

Tip: when other camera angles (i.e. Goal cameras or ceiling cameras) go offline before or during a live broadcast, the broadcast will still work normally as long as the center (sideline) cameras are online!


4. Notification settings in Spiideo Play

Notifications on account level

By adding an email address to this list and enabling the switch, automated email notifications will be sent for ALL scenes when they go offline.

Email notifications will be sent when:

  • 1 or more cameras have gone offline at the arena

  • all cameras have come back online

  • For scheduled recordings (Perform & Play)

  • 6h before the recording starts if the camera is still offline

  • 3h before the recording starts if the camera is still offline

  • 1h before the recording starts if the camera is still offline

  • 30m before the recording starts if the camera is still offline

  • 10m before the recording starts if the camera is still offline

Note: Account administrators can manage users that should receive notifications by adding or removing their email addresses or enabling/disabling the alerts to be sent.



💁 Do you have further questions about your scenes? Contact our support team!

Camera offline? Check out this article:

Camera offline troubleshooting (how to get cameras back online)



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